Charger & Power Electronics VerificationStripe checkout
Payments are processed on Stripe-hosted checkout. ZimonAI does not receive or store full payment-card numbers. Stripe may process payment, contact and billing information under its own terms and privacy notice.
Payment and service terms
The price is fixed because the standard scope is fixed.
These terms explain when work begins, what happens when a submitted case falls outside the published scope, and how consultation scheduling is handled.
When delivery time begins
The stated time begins after payment is confirmed and all required supplier, model, certificate or appointment information has been received. Time spent waiting for missing material is not part of the delivery period.
Fixed T1 and T2 scope
T1 and T2 prices apply only to the scope published on the payment page. If the submitted material exceeds that scope, no additional amount is charged automatically. Before work begins, the client may reduce the scope, approve a supplemental quote or request a full refund.
Consultation scheduling
A consultation includes one 60-minute appointment and a short written recap. One reschedule is available with at least 24 hours notice. Cancellations within 24 hours and missed appointments are normally non-refundable. If ZimonAI cannot accept or schedule the session, the payment is refunded.
Work already started
Once manual review or consultation work has started, any refund is assessed according to the work already completed and costs already incurred. This does not limit any rights that cannot lawfully be excluded.
Service balance payments
A service balance payment is not a standalone service. It may be used only for an amount already confirmed by ZimonAI and must include a case, quote or payment reason. It cannot be used for supplier deposits, orders or purchase funds.
What a payment does not guarantee
Payment does not guarantee a favourable verification result, supplier performance, product quality or a commercial outcome. Reports state the evidence reviewed, the conclusion supported at that time and the limits of the work.
Contact
Questions about scope, scheduling, payment or refunds can be sent to simonlo@zimonai.com. Include the Stripe receipt or case reference.